The Visitor Experience

Staffordshire University, Stoke-on-Trent
Tuesday 24 November 2009
 
Getting the visitor experience right is vital in the pursuit of repeat visits. This event will look at the importance of improving the visitor experience in visitor attractions, how to achieve the right 'welcome', generating useful customer feedback and how to improve customer service in the tourism industry.
 
PROGRAMME:  
1700-1730: Arrival and registration  
1730-1740:  Chairman's welcome and introductions
1740-1900: Speaker presentations including Paul Williams MTS, Principal Lecturer, Staffordshire University
1900-1945: Open Forum
1945-2030: Networking with Refreshments 

TICKETS: 
£25 - Student/Retired
£30 - Member of the Tourism Society
£50 - Non-member
 
Visit www.tourismsociety.org and click on ‘Events’ to book online or contact Daniel Morris-Jeffery for more information on 020 8661
4636 or email daniel@tourismsociety.org.